Support

GRIDEXA: Arrow Logic Puzzle

Email: support@lumiweb.co.uk
We usually reply within a few days. Please include your device model and iOS version — it makes most questions answerable in one reply.

Frequently asked

A level looks impossible.

It isn't. All 1,000 levels were verified by a solver before release; a level without a solution cannot get into the game. If you are stuck you have lost nothing — restart and try a different order. Usually the question is which arrow you send out first.

What does "GRID LOCKED" mean?

The board has reached a state where no arrow can leave. It is not a penalty and you lose nothing; the game shows you what caused it and offers to restart the level.

I lost my progress.

Your save lives only on your device — we keep no copy on any server. If you deleted the app or changed device, the progress is gone. That is the cost of collecting nothing about you, and it is a deliberate trade rather than an oversight.

How do I restore my Supporter purchase?

Open the Support screen in the app and tap Restore purchases. Supporter is a one-time purchase tied to your Apple Account, so it also comes back after a reinstall or on a new device. It only changes how menus and the map look; it never changes a board.

Accessibility

High Contrast, Reduce Motion and VoiceOver support are free and always will be. The system's own Reduce Motion setting is respected as well.

Does the game need an internet connection?

No. The whole campaign works offline. Game Center leaderboards and achievements sync when you are online and signed in.

Do I have to sign in to Game Center?

No. Every level is playable without it. If you do sign in, your scores and achievements are kept by Apple; see the Game Center page.

Publisher

CompanyLUMIWEB LTD · Company No. 15064552
Address71-75 Shelton Street, Covent Garden, London, WC2H 9JQ, United Kingdom
Supportsupport@lumiweb.co.uk
Privacyprivacy@lumiweb.co.uk